Terms & Conditions
Last updated: 7 October 2026
These Terms & Conditions (“Terms”) apply to the use of dianaohayon.com and to the online naturopathy, nutrition, life coaching and NLP consultation services provided by Diana Ohayon (“I”, “me”, “my”).
By booking or purchasing a consultation through this website, you acknowledge that you have read and understood these Terms and agree to be bound by them.
1. About the Services
Diana Ohayon provides online consultations focused on naturopathy, nutrition, lifestyle, wellbeing, life coaching and NLP.
The services are intended to provide personalised educational and wellbeing support based on the information voluntarily provided by the client.
The services are not medical services and do not constitute medical diagnosis, medical treatment or emergency care.
For further information, please see the Medical Disclaimer.
2. Booking a Consultation
Consultations are booked online through the booking system available on this website.
When booking, you are responsible for providing accurate and complete information, including your name, email address and any information reasonably required to prepare for your consultation.
Where an intake or consultation form is provided, you are responsible for completing it accurately and honestly.
A booking is considered confirmed once the booking process has been completed and, where applicable, payment has been successfully received.
3. Consultation Format
Consultations are provided online using the communication method specified at the time of booking.
You are responsible for having a suitable internet connection, device and private environment for the consultation.
If technical problems prevent the consultation from taking place, reasonable efforts will be made to reschedule the appointment.
4. Fees and Payment
The price of each consultation is displayed before booking.
Payment may be made through the payment methods made available on the website, including Stripe and/or PayPal.
Payment information is processed by the relevant payment provider. Diana Ohayon does not store full payment card details.
Prices and services may be changed from time to time. Any change will not affect a consultation that has already been booked and paid for.
5. Cancellation and Rescheduling
To respect both your time and mine, any request to cancel or reschedule an appointment must be made at least 24 hours before the scheduled appointment time.
Cancellations or rescheduling requests made less than 24 hours before the appointment, as well as non-attendance (“no-show”), may be charged in full.
If you need to cancel or reschedule, please contact me as soon as possible using the contact details provided on the website or through the booking system.
This cancellation policy applies subject to any mandatory consumer rights that may apply under applicable law.
6. Right of Withdrawal
Where applicable under Spanish and European consumer protection law, consumers may have a statutory 14-day right of withdrawal for contracts concluded at a distance.
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights.
If you request that a consultation or other service begins during the statutory withdrawal period, applicable legal requirements regarding your express request and acknowledgement of the consequences of starting the service during that period will apply.
Where a service has been fully performed following your express consent and acknowledgement where legally required, the statutory right of withdrawal may no longer apply.
Any applicable refund or proportional payment will be handled in accordance with mandatory consumer protection law.
To exercise a statutory right of withdrawal, you may contact me at:
7. Client Responsibility
You are responsible for providing accurate information relevant to your consultation and for informing me of any important changes in your circumstances.
You are also responsible for deciding whether a particular recommendation is appropriate for you and for seeking advice from an appropriately qualified healthcare professional when necessary.
You should inform me of any relevant medical treatment, medication, diagnosed condition or other circumstance that may be important for your safety.
8. No Medical Diagnosis or Treatment
The information and recommendations provided through my services are intended for educational and wellbeing purposes.
I do not diagnose, treat or cure medical conditions through these services.
You should not stop, reduce, replace or otherwise change prescribed medication or medical treatment based on information provided through this website or during a consultation.
If you have a medical condition, are taking medication, are pregnant or breastfeeding, are preparing for surgery, or have another significant health concern, you should consult an appropriately qualified healthcare professional before making significant changes to your diet, lifestyle or supplementation.
For emergencies or urgent medical concerns, contact the appropriate emergency or medical service.
Please read the Medical Disclaimer before booking a consultation.
9. Individual Results
Every person is different and individual responses to nutrition, lifestyle and wellbeing approaches may vary.
No particular result, health outcome or improvement is guaranteed.
Any examples, testimonials or information presented on the website are not a guarantee of a particular result.
10. Health Information and Privacy
Some consultations and intake forms may involve information concerning your health, symptoms, lifestyle, nutrition and relevant health history.
Such information is handled in accordance with applicable data protection legislation and my Privacy Policy.
Health information should not be submitted through the general website contact form unless specifically requested.
By booking a consultation, you may be asked to provide the appropriate consent for the processing of health information where required by law.
11. Confidentiality
Information shared by a client during a consultation will be treated as confidential, subject to legal obligations or circumstances in which disclosure is required or permitted by law.
Confidentiality does not apply where disclosure is legally required or necessary to protect a person's safety or comply with a legal obligation.
12. Third-Party Services
The website and services may use third-party platforms, including Squarespace, Acuity Scheduling, Stripe, PayPal, WhatsApp Business and online communication platforms.
These services may process personal information in accordance with their own terms and privacy policies.
Diana Ohayon is not responsible for the independent operation, availability or policies of third-party services.
13. Website Content
The content published on dianaohayon.com is provided for general educational and informational purposes.
While reasonable efforts are made to keep the information useful and accurate, no guarantee is made that all website content is complete, current or suitable for every individual.
You use website information at your own discretion and responsibility.
14. Intellectual Property
Unless otherwise stated, the content of this website, including text, photographs, graphics, branding, logos and original materials, belongs to Diana Ohayon or is used with permission.
You may not reproduce, copy, distribute, modify, sell or commercially exploit website content without prior written permission, except where permitted by applicable law.
15. Website Availability
Reasonable efforts are made to keep the website available and functioning, but uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside my reasonable control.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Subject to mandatory legal rights, Diana Ohayon will not be responsible for losses resulting from the misuse of information provided through the website or consultation, failure to follow professional medical advice, inaccurate information supplied by a client, or circumstances outside my reasonable control.
Nothing in these Terms limits your statutory consumer rights.
17. Complaints and Communication
If you have a concern about a consultation or service, please contact me first so that I have an opportunity to understand and address the issue.
You can contact me at:
Diana Ohayon
Marbella, Spain
diana@dianaohayon.com
18. Applicable Law
These Terms are governed by the applicable laws of Spain.
Where a dispute cannot be resolved amicably, it will be subject to the competent courts and authorities determined by applicable law.
Nothing in this section removes or limits any mandatory consumer protection rights that may apply to you.
19. Changes to These Terms
These Terms may be updated from time to time to reflect changes to the services, website, legal requirements or business practices.
The latest version and date will always be published on this page.
20. Contact
For any questions regarding these Terms & Conditions, please contact:
Diana Ohayon
Marbella, Spain
diana@dianaohayon.com
Email: diana@dianaohayon.com
Website: dianaohayon.com